Posts Tagged ‘Isetan’

Girls From Good Families

Thursday, November 8th, 2007

On November 17, popular Japanese lingerie company Peach John will open a shop within the flagship Shinjuku branch of esteemed department store Isetan. In the last decade, PJ has made a dramatic transformation from a small outfit importing American bras to a catalog sales giant with 20 locations in brick-and-mortar stores. Moving up to Isetan seems like a natural progression for the burgeoning brand, but this will not be just “another store.” The language of Peach John’s latest venture hints at a new direction for the company, and more broadly, an intriguing trend in Japanese marketing.

According to the November 6th Senken Shimbun story 「ピーチ・ジョンが伊勢丹本店に出店」, the name of Peach John’s project for Isetan is “Girls from Good Families” — spelled out in katakana 「ガールズ・フロム・グッド・ファミリー」. Senken “translates” this Japanese-scripted English into more standard Japanese as「良家の子女」.

Peach John’s current stores are mostly located in fashion buildings like Shibuya 109, and the Isetan project is the company’s first foray into department stores. In terms of customer base, Isetan definitely attracts a much different crowd than Shibuya 109. The age range and fashion aesthetics of the two audiences are different, but so are the tax brackets. For ¥20,000 at Shibuya 109, you can buy an entire autumn ensemble; at Isetan, you could maybe buy a single pillow. (But not necessarily one of the nicer pillows.)

Certainly, girls from “good families” are shopping at Isetan, but I find it strange to come out and code these consumers with that exact label. What does Peach John mean by “good family”? Rich? Old money? Does this mean that shoppers from Shibuya 109 are from “bad families”? Or just “less good families”? Does Peach John only want to attract daughters of fourth-generation doctors on the Board of charitable organizations? Or should the big-spending female offspring of loan sharks feel shame towards their lineage when stepping up to the cash register?

The marketing concept is smart, though: In order to attract a zone of consumers willing to pay higher prices for essentially the same product, Peach John will downplay the somewhat tawdry image established in its mass advertising campaigns. PJ’s train ads usually feature busty half-Japanese models like Jessica Michibata, Kelly, and Fujii Rina wearing revealing lingerie inside what appears to be the world’s most adorable brothel. The recent inclusion of Black Eyed Peas singer Fergie on the cover of the catalog may be an attempt to tone down the sex appeal towards men, but regardless, the tenor of the usual messaging probably does not impress the “well-to-do” mother from a “good family” that PJ imagines shops at Isetan. Leopard print bras could besmirch generations of inherited wealth. So Peach John is creating a new pocket for the brand, leaving the “over-stimulating” animal print at Shibuya 109, and creating a special selection at Isetan that moms will happily purchase for their little duchesses and baronesses. Standard PJ references to pole dancing will not be welcome. “Good families” apparently pass down Victorian attitudes towards sexuality from generation to generation.

Peach John’s new strategy further bolsters the idea that income disparity is becoming an obvious part of Japanese social and business life. I find it odd, however, that the marketing language is actually using loaded terms like “良家” (ryouke) to pander to the upper classes. Currently, the New Rich are a much dominant consumer group in Japan than actual “good families.” The nouveau riche, however, may like this idea of being treated with social respect solely from their ability to indulge in luxury goods. On the other hand, the girls at Shibuya 109 may begin to question why they are not being labeled as “girls from good families,” but they probably aren’t reading daily trade publications to find out the names of their favorite brands’ retail promotion strategies.

This article originally appeared on the Diamond Agency blog clast.

AneCan: Media Leads Production and Consumption

Wednesday, April 18th, 2007

The auspicious launch of AneCan magazine may have appeared at first as the simple spread of CanCam‘s conserva-cute culture up to an older female demographic. But the inauguration did not just concern the birth of a single publication: AneCam worked with apparel makers and department stores in a coordinated effort to create a whole new market segment.

Last year,  CanCam‘s publisher Shogakukan released a special Oneesan-kei CanCam (Older Sister CanCam) issue to test the waters for starting a more “elegant” version of the magazine that would target women in their late 20s. Sales were superb, and decisions were made to push towards a regularly-publishing separate monthly magazine for this audience. The effort culminated in AneCan‘s March debut.

While Shogakukan experimented with an older audience, domestic apparel makers who supply the specific brands featured in CanCam started working towards a new set of brands that would represent  the AneCan style. For example, the following companies created the new brands:

The first issue of AneCan apparently sold almost 90% of its projected 320,000 copies in five days. To correspond with the magazine launch, Isetan department stores held a special exhibition of the main “AneCan” brands for a week period in their seven stores across Japan. In just that short time, the six brands sold ¥35 million. Between other stores and online sales, the brands all reported amazing sales (Arpege had ¥7 million sales in just one week), and many reported that their items specifically featured in AneCan sold out completely. From the perspectives of the publisher, the apparel makers, and the retailers, the AneCan launch was a massive success, and they gave form to a new market segment to which they could continue to sell products.

General lessons to learn from this successful media-manufacturer-retailer coordination:

  1. Japanese magazines often define markets rather than respond to them. In this case, a successful magazine did not “curate” or style its own look out of pre-existing brands but instead coordinated the creation of new brands appropriate for its readership.
  2. Consumers will gravitate towards the purchase of specific items featured in the magazine as these are seen as perfectly “safe.”
  3. Consumers want clarity in branding: i.e., these brands are “AneCan” brands featured in an “AneCan” retail space. Everything from all angles lined up to make the purchase an easy choice.

Sources: 『売れる「姉キャン」系ブランド30代もつかむ』繊研新聞平 成19 4月4日

This article originally appeared on the Diamond Agency blog clast.